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Frequently asked questions relating to hospitalisation

Here you will find detailed information on hospitalisation.
  • What facilities do your patients’ rooms have?

    Our pleasingly designed patients’ rooms provide you with the comfort of an en-suite bathroom and are equipped with a telephone and TV sets. In some rooms (Ward Seven) Internet connection is also available. Patients that attach special importance to their privacy and comfort can avail themselves of additional services on Ward Seven. Here admission formalities are dealt with directly in the room or on the ward. Every single room is equipped with Internet connection as well as TV and telephone. In the bathroom there is a bathrobe and hair-drier. A newspaper is “served” with the substantial breakfast. You can piece your meals together individually from the menu.

    Please note that these additional services are charged separately. Our Patient Management will gladly inform you of the prices for these services on request. You can reach the Patient Management staff by telephoning +49 89 1795-1738.

  • What services are at my disposal in the Clinic?

    During your stay you also have the facility to borrow English-language literature from our library. Hairdressing and pedicure services are available for your personal wellbeing. There is also a shopping facility: our Clinic kiosk is open every day, including public holidays. The staff of the cosy cafeteria and the Cafß© Girandola (in the Paediatric Clinic) serve freshly-made cakes, snacks, hot and cold drinks, too. Our Patients’ Garden offers tranquillity and seclusion. And our spacious grounds are most inviting. Our own playground provides children with fun and amusement.

  • Am I allowed to use my mobile phone?

    You can also use your mobile phone at the Dritter Orden Clinic. We trust you understand that on the Intensive Care Wards and the Premature and Newborn Wards in the Paediatric Clinic mobile phones may interfere with the electronics of clinic equipment and so must not be used there. In addition telephones are available in the entrance area and there is a telephone in every room. To use the telephone you can obtain a chip card with your personal telephone number when you are admitted or afterwards at the Information desk in the entrance hall.

  • Am I allowed to carry on taking my usual medication during my stay?

    You can choose between three different dishes every day. When preparing the dishes our kitchen staff give priority to fresh – and where possible regional – organic food. The three dishes available always include a vegetarian dish. Should you have additional special dietary wishes please let the ward management know – the Clinic endeavours to make allowance for the patients’ eating habits.

  • Is there a cash machine in the Clinic?

    There is a cash machine in the entrance area of both the Adult Clinic and the Paediatric Clinic of the Dritter Orden Clinic.

  • Can I attend religious services at the Dritter Orden Clinic?

    Yes, every Sunday at 09.00 hours and Mon/Tue/Wed/Sat. at 19.00 hours holy mass is celebrated in the St. Francis Hospital Church. The sisters’ rosary prayer is every weekday at 18.30 hours. You can find out about other religious services from the Clinic itself (e.g. on the St. Francis pin-board). In the quarterly memorial services we remember all the departed – irrespective of their denomination or religion.

  • Is there pastoral care?

    Trained Catholic and Protestant chaplains work in the Clinic – they are happy to take the time to converse, meet and accompany you, regardless of religious or church affiliation. The contact details can be found on the Internet. Chaplains of other denominations/religions can be provided as and when needed.

  • What do the “Green Ladies” do?

    As volunteers they lend practical assistance at the Dritter Orden Clinic – for example, they attend to errands, pilot services, make telephone calls, read books aloud or fetch them from the library. You can recognise the Green Ladies and Gentlemen from their green identity badge.